Helpful Information

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Basement Waterproofing Questions and Answers - FAQ

Q: How much does basement waterproofing cost?

A: All basement water problems are different so we customize every basement repair with its own unique solution. By asking you questions about “what concerns you have” and “what problems you would like us to solve,” we design a solution to meet your needs. For that very reason, we offer our analysis and estimate free of charge to most homeowners living in the Greater St. Louis Metropolitan area. Basement waterproofing costs vary widely depending on the nature and severity of any particular waterproofing issue. Frequently, our representative can identify a simple problem that can be solved by the homeowner at little or no cost (i.e., clogged gutters, poor drainage, etc.). In other instances, crack repair and / or drain system installation may be necessary in which case we will customize a permanent solution and do so as cost effectively as possible. Simple foundation crack repairs start at $395. The vast majority of basement interior drain system installations range between $2,000-$7,000.

Q: How long have you been in business?

A: Perma Jack of St. Louis was founded in 1974 and has been in business continuously since then. We have been an accredited member of the Better Business Bureau since 1987. Here is the BBB’s current listing for Perma Jack St. Louis Foundation Repair and Basement Waterproofing.

Q: What is the lead time from contract acceptance to job start?

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How To Choose A Basement Waterproofing Company

When choosing a basement waterproofing company, it is important to do your research. You want a company that is well established and has an extensive history in your area of installing waterproofing systems. This way you know they've got experience working with the soil types and specific problems that affect houses and buildings in your area.

  1. Longevity – Poor basement waterproofing companies generally don’t last over time unless they change their name or otherwise distort the facts. Many consumer advocates suggest choosing a basement waterproofing contractor who has been in business at least ten (10) years. Confirm if company claims twenty (20) years experience, that it means twenty (20) years in the waterproofing business, not just in the contracting business or some related business (i.e., siding or roofing contractor).
  2. BBB Rating – While imperfect, it gives a consumer some idea of the company’s reputation. Consider only A+ companies – the grade isn’t that difficult to attain. Also, check with the Better Business Bureau about the number of complaints and directly question the company’s rep as to why specific complaints were unresolved and how they will resolve any complaints you may have after the work is completed.
  3. Systems and Guarantees – Select basement repair contractors who use a proven system that carries a long-term, transferable guarantee without transfer fees or time-frame restrictions on assigning a transfer of warranty with cancellation penalties. Be cautious of a warranty longer than the company has been in business.
  4. Reliable, Insured Work Force – Be sure that every person stepping onto your property is a full-time employee of that contractor (no sub-contractors) and carries the required worker’s compensation and general liability insurance. Quality contractors should be more than happy to give you a certificate of insurance before starting your job.
  5. Brick and Mortar – Choose only basement repair companies that have a real physical location. If a company’s address is a post office box or a home address, look for other basement waterproofing companies!
  6. Company Rep – Was the rep that came to your house knowledgeable? Did he answer your questions directly and honestly? Was he able to explain clearly and concisely the nature of your problem and how best to solve it? Did he prepare an estimate for repair in a timely manner?
  7. Contract – A good contract is clear, concise and set forth the procedures and guarantees that were discussed at the time of the bid.
  8. References – While even bad contractors have some good references, it never hurts to talk with people in your area who have experience with a basement waterproofing company you are considering.
  9. Independent Consumer Ratings – Publications that accept no advertising and independently evaluate business such as Angie’s List can be a valuable resource when selecting a basement waterproofing contractor.
  10. Friends, Relatives, Neighbors – Ask those closest to you for a recommendation. They may be aware of a quality contractor often through personal experience.

Call Perma Jack today for a free inspection of your wet basement and free consultation. Need a second bid or a second opinion on a basement repair bid you already have? We are happy to compare our repair services and products with any of the other basement waterproofing companies in St. Louis, Missouri.

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Choosing A Foundation Repair Company

The Yellow Pages and the internet have numerous foundation repair companies listed so how do you go about choosing a reputable company?

BBB Accredited Since 1987

The BBB – Better Business Bureau. When calling the BBB, always talk to an individual and tell them the name of the company you are inquiring about. Some of our less reputable competitors frequently change their phone numbers to lose the complaints which show up with the BBB automated system based on the company phone number.

Many companies list a huge number of years experience for their business, but in many cases, many of those years may have been spent experimenting with different and unproven products and gimmicks that don’t always work. Ask for the name of the manufacturer for the product being recommended and then check with that manufacturer to see how many years the dealer has been authorized to install the product. No one has more experience with the jacked-in steel pipe piering foundation repair system than Perma Jack of St. Louis.

You can hire a local Professional Engineer specializing in this kind of work, have them analyze your foundation problems and suggest repair solutions together with a recommendation for a reputable foundation repair company. Be sure the foundation repair company is not one which gives kick-backs for referrals. Yes, sadly, this happens.

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Perma Jack of St. Louis